Welcome to the world of loyalty…Welcome to the world of Mokafaa!

• You will earn 5 Mokafaa points for every 1 SAR for postpaid voice lines.
• You must link your postpaid line to your existing Mokafaa wallet to start earning the points, and if you have multiple postpaid lines, you must link every line separately.
• The mobile number provided to link to earning Mokafaa points must be registered with Mokafaa.
• The earning mechanism is only available for postpaid packages and customers with an existing Mokafaa wallet.
• You can earn points only if you have a postpaid line and settle your invoices via Zain app only.
• The validity of the earned points is as per standard Mokafaa terms and conditions.
• Earning Mokafaa points only applies to postpaid voice package prices without VAT and not to other categories like devices, non-telco services, and add-on services to the bill.
• Postpaid data lines are not eligible to earn Mokafaa points.
• You will receive your Mokafaa points within 24 hours of paying the bill.
• No points can be added to any invoice settled before linking the postpaid line to Mokafaa or if Zain app was not used during the payment process.
• To earn reward points, the entire invoice must be paid in a single payment. Making partial payments or using Mokafaa points will disqualify you from earning points.
• You cannot earn points on business lines.
• All Zain and Mokafaa terms and conditions apply.

For more information about mokafaa program, please visit Mokafaa.

•  The customer must have an active wallet in mokafaa. 
• The customer must link their Zain postpaid line to their Mokafaa wallet before paying their bill through the Zain app. 
• The customer will receive welcome points after activating the device and paying the first bill. 
• The customer will be charged the value of the welcome points and the device if they do not adhere to the 24-month contract period. 
• The offer is applicable only to the following packages: (Postpaid 180, Postpaid 250, Postpaid 420, Postpaid 650, Black package). 
• Welcome points start from 45,000 points up to 250,000 points depending on the customer's package. 
• The customer will qualify for welcome points with a 24-month commitment contract. 
• Each package has a specific number of welcome points: (45,000 points for Postpaid 180, 62,500 points for Postpaid 250, 105,000 points for Postpaid 420, 162,500 points for Postpaid 650, and 250,000 points for the Black package). 
• The offer is valid for new, existing, and port-in customers from other operators on the specified packages. 
• If the customer does not link their Zain number to their Mokafaa wallet through the app and pays their bill, they are not entitled to claim the points. 
• The device value must be higher than 1,725 Saudi Riyals inclusive of tax for the customer to qualify for earning welcome points.
• This offer valid until 31-12-2024

• What are Mokafaa welcoming points, and how can I use them?
  Mokafaa welcoming points are rewards that can be earned when you activate a new device with our postpaid plan. These Mokafaa welcoming points can be redeemed for discounts on future purchases, accessories, or other services offered through Alrajhi Mokafaa account.
• How can I earn Mokafaa welcoming points?
  You can earn free points by activating a new device through our installment plan or subsidy offer. The amount of Mokafaa points awarded will vary based on the postpaid plan.
• Is there a limit to how many Mokafaa welcoming points I can earn?
  Each Postpaid package has a predefined amount of welcome points, starting from 45K points with Postpaid 180, up to 250K points with Black package.
• How do I redeem my Mokafaa points?
  To redeem your Mokafaa points, you need to open account with Alrajhi bank.
• How long are Mokafaa welcoming points valid?
  12/24 months from the date they are awarded (depending on customer segment). 
• What packages are eligible for Mokafaa welcoming points?
  The following packages are eligible to welcome points: Postpaid 180, Postpaid 250, Postpaid 420, Postpaid 650, and Black (1000 SAR)
• Can I transfer my free points to another account?
  A customer can transfer points to another customer via Alrajhi app (using another customer CIC or mobile number)
• When will I receive Mokafaa points after device activation?
  You will receive Mokafaa welcoming points after paying 1st bill of your postpaid plan.
• how can I calculate Mokafaa welcoming points by postpaid plan?
  Each plan has a predefined Welcome points: 45K for Postpaid 180, 62.5K for Postpaid 250,  105K points for Postpaid 420, 162.5K points for Postpaid 650,  and 250K points for Black (1000 SAR)
• is there any penalty if I fail to complete my device commitment?
  Yes, in case you failed to complete the device commitment. The cost of the welcoming points given to customers will be added as a penalty on top of the device penalty.
• Who is eligible for Mokafaa welcoming points?
   New customers and existing customers on the eligible packages are all eligible for Mokafaa welcome points.
• If I have a promotion discount on my postpaid line, what points I will receive?
  You will receive Mokafaa points equal to your package fees.
• How long is this offer to get the welcome points?
  This offer valid until 31-12-2024