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Quality Reports
Quality Report - Quarter 1 2018
Mobile Voice
Service ID Indicator CITC Standard Jan Feb Mar Average Q1
E1/2 1 Response Time for (959) Operator Service within 60 Sec 80% 82% 80% 80% 81%
E1/2 2 Unsuccessful Call Rate <2% 0.56 0.58 0.60 0.58%
E1/2 3 Call Drop Rate <2% 0.37 0.37 0.37 0.37%
E1/2 4 Voice Quality Standards (Mean Opinion Score) MOS>3.5 3.75 3.75 3.75 3.75
E1/2 5 Geographical radio Service Coverage mapping Updateed at least yearly 97.00% 97.00% 97.00% 97.00%
Quality Report - Quarter 2 2018
Mobile Voice
Service ID Indicator CITC standard Apr May Jun Average Q2
E1/2 1 Response Time for (959) Operator Service within 60 Sec 80% 84.0% 84.0% 82.0% 83.3%
E1/2 2 Unsuccessful Call Rate <2% 0.63 0.69 0.58 0.63%
E1/2 3 Call Drop Rate <2% 0.39 0.40 0.39 0.39%
E1/2 4 Voice Quality Standards (Mean Opinion Score) MOS>3.5 3.75 3.75 3.75 3.75
E1/2 5 Geographical radio Service Coverage mapping Updateed at least yearly 97.00% 97.00% 97.00% 97.00%
Quality Report - Quarter 3 2018
MOBILE VOICE
Service ID Indicator CITC Standards Jul Aug Sep Average Q3
E1/2 1 Response Time for (959) Operator Service within 60 Sec 80% 81.1% 82.2% 80.0% 81.1%
E1/2 2 Unsuccessful Call Rate <2% 0.40 0.47 0.50 0.46%
E1/2 3 Call Drop Rate <2% 0.31 0.32 0.36 0.33%
E1/2 4 Voice Quality Standards (Mean Opinion Score) MOS>3.5 3.75 3.75 3.75 3.75
E1/2 5 Geographical radio Service Coverage mapping Updateed at least yearly 97.50% 98.10% 98.90% 98.17%
Quality Report - Quarter 1 2017
MOBILE VOICE
Service # Indicator CITC Standards Jan Feb Mar Average Q1
E1/2 1 Response Time for (959) Operator Service within 60 Sec 80% 83% 82% 86% 83.7%
E1/2 2 Unsuccessful Call Rate <2% 0.82 0.73 0.66 0.74%
E1/2 3 Call Drop Rate <2% 0.41 0.43 0.44 0.43%
E1/2 4 Voice Quality Standards (Mean Opinion Score) MOS>3.5 3.75 3.75 3.75 3.75
E1/2 5 Geographical radio Service Coverage mapping Updateed at least yearly 95% 95% 95% 95%
Quality Report - Quarter 2 2017
MOBILE VOICE
Service # Indicator CITC Standards Apr May Jun Average Q2
E1/2 1 Response Time for (959) Operator Service within 60 Sec 80% 83% 81% 80% 81.3%
E1/2 2 Unsuccessful Call Rate <2% 0.57 0.36 0.33 0.42%
E1/2 3 Call Drop Rate <2% 0.33 0.30 0.28 0.30%
E1/2 4 Voice Quality Standards (Mean Opinion Score) MOS>3.5 3.75 3.75 3.75 3.75
E1/2 5 Geographical radio Service Coverage mapping Updateed at least yearly 95.00% 96.00% 96.00% 95.67%

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