Quality Reports
Quality Report - Quarter 1 2018
Mobile Voice
| Service | ID | Indicator | CITC Standard | Jan | Feb | Mar | Average Q1 |
| E1/2 | 1 | Response Time for (959) Operator Service within 60 Sec | 80% | 82% | 80% | 80% | 81% |
| E1/2 | 2 | Unsuccessful Call Rate | <2% | 0.56 | 0.58 | 0.60 | 0.58% |
| E1/2 | 3 | Call Drop Rate | <2% | 0.37 | 0.37 | 0.37 | 0.37% |
| E1/2 | 4 | Voice Quality Standards (Mean Opinion Score) | MOS>3.5 | 3.75 | 3.75 | 3.75 | 3.75 |
| E1/2 | 5 | Geographical radio Service Coverage mapping | Updateed at least yearly | 97.00% | 97.00% | 97.00% | 97.00% |
Quality Report - Quarter 2 2018
Mobile Voice
| Service | ID | Indicator | CITC standard | Apr | May | Jun | Average Q2 |
| E1/2 | 1 | Response Time for (959) Operator Service within 60 Sec | 80% | 84.0% | 84.0% | 82.0% | 83.3% |
| E1/2 | 2 | Unsuccessful Call Rate | <2% | 0.63 | 0.69 | 0.58 | 0.63% |
| E1/2 | 3 | Call Drop Rate | <2% | 0.39 | 0.40 | 0.39 | 0.39% |
| E1/2 | 4 | Voice Quality Standards (Mean Opinion Score) | MOS>3.5 | 3.75 | 3.75 | 3.75 | 3.75 |
| E1/2 | 5 | Geographical radio Service Coverage mapping | Updateed at least yearly | 97.00% | 97.00% | 97.00% | 97.00% |
Quality Report - Quarter 3 2018
MOBILE VOICE
| Service | ID | Indicator | CITC Standards | Jul | Aug | Sep | Average Q3 |
| E1/2 | 1 | Response Time for (959) Operator Service within 60 Sec | 80% | 81.1% | 82.2% | 80.0% | 81.1% |
| E1/2 | 2 | Unsuccessful Call Rate | <2% | 0.40 | 0.47 | 0.50 | 0.46% |
| E1/2 | 3 | Call Drop Rate | <2% | 0.31 | 0.32 | 0.36 | 0.33% |
| E1/2 | 4 | Voice Quality Standards (Mean Opinion Score) | MOS>3.5 | 3.75 | 3.75 | 3.75 | 3.75 |
| E1/2 | 5 | Geographical radio Service Coverage mapping | Updateed at least yearly | 97.50% | 98.10% | 98.90% | 98.17% |
Quality Report - Quarter 1 2017
MOBILE VOICE
| Service | # | Indicator | CITC Standards | Jan | Feb | Mar | Average Q1 |
| E1/2 | 1 | Response Time for (959) Operator Service within 60 Sec | 80% | 83% | 82% | 86% | 83.7% |
| E1/2 | 2 | Unsuccessful Call Rate | <2% | 0.82 | 0.73 | 0.66 | 0.74% |
| E1/2 | 3 | Call Drop Rate | <2% | 0.41 | 0.43 | 0.44 | 0.43% |
| E1/2 | 4 | Voice Quality Standards (Mean Opinion Score) | MOS>3.5 | 3.75 | 3.75 | 3.75 | 3.75 |
| E1/2 | 5 | Geographical radio Service Coverage mapping | Updateed at least yearly | 95% | 95% | 95% | 95% |
Quality Report - Quarter 2 2017
MOBILE VOICE
| Service | # | Indicator | CITC Standards | Apr | May | Jun | Average Q2 |
| E1/2 | 1 | Response Time for (959) Operator Service within 60 Sec | 80% | 83% | 81% | 80% | 81.3% |
| E1/2 | 2 | Unsuccessful Call Rate | <2% | 0.57 | 0.36 | 0.33 | 0.42% |
| E1/2 | 3 | Call Drop Rate | <2% | 0.33 | 0.30 | 0.28 | 0.30% |
| E1/2 | 4 | Voice Quality Standards (Mean Opinion Score) | MOS>3.5 | 3.75 | 3.75 | 3.75 | 3.75 |
| E1/2 | 5 | Geographical radio Service Coverage mapping | Updateed at least yearly | 95.00% | 96.00% | 96.00% | 95.67% |