Quality Reports
General Key Performance Indicators 2021
General Key Performance Indicators 2021
KPI name Measurement  Unit CITC Targeted Value 1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Supply Time (Completion of the fastest 90% of orders) Day 7 days N/A N/A N/A N/A
Fault Rate (percentage of fault report per fixed access line) Percentage % <5% N/A N/A N/A N/A
Fault Repair Time (reparing of the fastest 90% valid faults on fixed access lines) Hour Within 24 hours N/A N/A N/A N/A
Response Time for reply to requests (time to respond to the fastest 85% of requests received through voice calls) Reply to Requests Second Within 60 seconds 20 26 22 21
Key Performance Indicators Applied on Mobile Networks 2021
Key Performance Indicators Applied on Mobile Networks 2021
KPI name Measurement  Unit CITC Targeted Value 1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Unsuccessful Call Ratio Percentage % <1% 0.85% 0.30% 0.52% 0.37%
Dropped Call Ratio Percentage % <1% 0.32% 0.36% 0.35% 0.27%
The time which the fastest 95% of calls are set-up Second <10 seconds 5.08 5.02 5.17 4.75
The time which the fastest 99% of calls are set-up Second <13 seconds 5.53 5.47 5.61 5.14
General Key Performance Indicators 2020
General Key Performance Indicators 2020
KPI name Measurement  Unit CITC Targeted Value 1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Supply Time (Completion of the fastest 90% of orders) Day 7 days N/A N/A N/A N/A
Fault Rate (percentage of fault report per fixed access line) Percentage % <5% N/A N/A N/A N/A
Fault Repair Time (reparing of the fastest 90% valid faults on fixed access lines) Hour Within 24 hours N/A N/A N/A N/A
Response Time for reply to requests (time to respond to the fastest 85% of requests received through voice calls) Reply to Requests Second Within 60 seconds 32.67 37.33 26.33 34.33
Key Performance Indicators Applied on Mobile Networks 2020
Key Performance Indicators Applied on Mobile Networks 2020
KPI name Measurement  Unit CITC Targeted Value 1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Unsuccessful Call Ratio Percentage % <1% 0.46% 0.40% 0.41% 0.52%
Dropped Call Ratio Percentage % <1% 0.29% 0.31% 0.31% 0.32%
The time which the fastest 95% of calls are set-up Second <10 seconds 4.97 4.82 5.03 5.05
The time which the fastest 99% of calls are set-up Second <13 seconds 5.41 5.25 5.46 5.49
General Key Performance Indicators 2019
General Key Performance Indicators 2019
KPI name Measurement  Unit CITC Targeted Value 1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Supply Time (Completion of the fastest 90% of orders) Day 7 days N/A N/A N/A N/A
Fault Rate (percentage of fault report per fixed access line) Percentage % <5% N/A N/A N/A N/A
Fault Repair Time (reparing of the fastest 90% valid faults on fixed access lines) Hour Within 24 hours N/A N/A N/A N/A
Response Time for reply to requests (time to respond to the fastest 85% of requests received through voice calls) Reply to Requests Second Within 60 seconds 43 30 19 23

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