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What's an eSIM?

  • Embedded SIM (eSIM) is just a physical SIM gone digital. Like a physical SIM card, an eSIM provides your connection to the Zain network.
  • An eSIM is built into your device just activate it with your account information rather than inserting a physical SIM.

esima

More Information

  • What are the compatible phones?

    Apple iPhone models with an eSIM:

    • iPhone 13 Pro Max
    • iPhone 13 Pro
    • iPhone 13 mini
    • iPhone 13
    • iPhone 12 Pro Max
    • iPhone 12 Pro
    • iPhone 12 mini
    • iPhone 12
    • iPhone 11 Pro Max
    • iPhone 11 Pro
    • iPhone 11
    • iPhone XS
    • iPhone XS Max
    • iPhone XR
    • iPhone SE 2 (2020)


    Apple iPad models with an eSIM:

    • iPad Pro 11" (1st Gen or later)
    • iPad Pro 12.9" (3rd Gen or later)
    • iPad Air (3rd Gen or later)
    • iPad (7th Gen or later)
    • iPad mini (5th Gen or later)

    Samsung galaxy phones using eSIM

    • Samsung Galaxy S20
    • Samsung Galaxy S20+
    • Samsung Galaxy S20 Ultra
    • Samsung Galaxy S21
    • Samsung Galaxy S21+ 5G
    • Samsung Galaxy S21+ Ultra 5G
    • Samsung Galaxy S22
    • Samsung Galaxy S22+
    • Samsung Galaxy S22 Ultra
    • Samsung Galaxy Note 20
    • Samsung Galaxy Note 20 Ultra 5G 
    • Samsung Galaxy Fold
    • Samsung Galaxy Z Fold2 5G
    • Samsung Galaxy Z Fold3 5G
    • Samsung Galaxy Z Flip

     

  • How can I activate an eSIM?
    • Download Zain Application and go through activation steps.
    • Activate your eSIM through website. 
  • Download your eSIM settings

    1- Make sure the device is connected to the internet via WiFi.Mobile Data.

    2- Settings, then Cellular.

    3- Select Add cellular plan.

    4- Open and point your camera at the QR code on your eSIM activation card until you see installing cellular plan.

    5- All set! Your eSIM is now downloaded and installed.

  • eSIM Packages business rules
    • eSIM packages are exclusive for digital channel.
    • Customer can migrate from eSim Packages to any postpaid or prepaid packages at any time  by send the package Code through SMS to 959

     

    Postpaid Packages:

    Package

    Black 1

    Black 2

    Black 3

    Shabab 59

    Shabab 99

    Shabab 149

    Shabab 199

    Shabab 299

    Shabab 399

    Migration Code

    B1

    B2

    B3

    S59

    S99

    S149

    S199

    S299

    S399

    Prepaid Packages:

    Package

    Shabab 59

    Shabab 99

    Shabab 149

    Shabab 179

    Shabab 199

    Migration Code

    S59

    S99

    S149

    S179

    S199

     

    Flex Packages:

    Package

    Zain Flex 19

    Zain Flex 29

    Zain Flex 99

    Zain Flex 319

    Migration Code

    100

    101

    102

    103

     

    These e-sim promotional packages are for new and MNP customers only

     

  • FAQ's
    • Does this mean that we have customer information stored somewhere

    No, Zain does not store personal data. When a customer needs to replace an eSIM, we are re-issue a new eSIM.

     

    • Can a customer get eSIM packages from branches?

     No, eSIM packages are exclusive for digital channels, which they can activate using Zain app and Zain website.
     

    • What happens if the customer accidentally deleted the eSIM?

     You can easily re-register your eSIM profile by scanning your eSIM QR code in the device set up.

     

    • How many eSIMs can the customer store on his device?

    Customer can store more than one eSIM on his device, but you can only use one at a time and the customer can switch.

     

    • How can the customer switch between eSIMs?

    By doing the following
    Settings> Cellular> Cellular Plans

     

    •  Does Zain’s eSIM support WiFi-Calling?

    - Yes, all Zain’s eSIM support WiFi-Calling.
    - WiFi-Calling enable you to make voice call and SMS through a WiFi connection. In your living room or hotel room, at home or abroad.
    - All on your existing subscription, as if you were in KSA with no roaming charges.
    - To know more about Zain WiFi-Calling, Click here

     

    • After I added my Secondary eSIM, “My Number” of the eSIM does not appear under Cellular Plans on my iPhone?

    - In order to get “My Number” shown on the Cellular Plans, please add the number in the iMessage.
    - Go to Settings -> Messages -> Send and Receive -> Select the eSIM number.
    - “My Number” will appear now under Cellular Plans.

     

    • When this promotion will be ended?

    “This promotion will be expired on 30 Jul 2022”.

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