Mobile Telecommunications Saudi Company (“Zain KSA”) Privacy Policy

Introduction

Your privacy is important to us, and we are committed to protecting your personal data. When you use this website or application, or make a purchase of a product or service, you automatically share personal information with us. To clarify, this Privacy Policy will explain what information we collect, what we do with it when you browse our sites or applications or purchase a product or service through them, how we use this information, with whom we may share it, for what reasons, and your choices regarding this use and necessary disclosures. From the e-store. We encourage you to read this Privacy Policy carefully as it contains important information alongside the terms of use for the site and electronic applications, so you are fully aware of how and why we use your personal data. This Privacy Policy complements any other privacy policies related to our site and is not intended to override any other privacy policies.

  • When you visit the site or application, we automatically collect certain information about your device, including information about your web browser, operating system, IP address, time zone, and some cookies installed on your device. We also collect information about the pages and products you view while browsing the site, what sites or search terms led you to the site, and how you interact within the site. Additionally, we collect information you provide such as (name, mobile number, email address, and address).

    • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit here.
    • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
    • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.


    In addition, when you make a purchase or attempt to, we collect specific personal information from you, including your name, billing address, shipping address, and payment information (including credit card number, payment card, email, and mobile number).
     

     

    • Contractual: Includes all activities we undertake to fulfill our contractual obligations to you.
    • Consent: Such as for promotional and marketing messages.
    • Legitimate Interests: Such as detecting fraud and improving our services.
    • Legal Obligation: To comply with legal requirements from public authorities.

  • Generally, we use the order information or personal information we collect for the following purposes:

    • To fulfill any order placed on the site (including processing payment information, shipping arrangements, and providing invoices and/or order confirmations).
    • To communicate with customers; review orders for potential risks or fraud; and when customers opt-in to share their preferences with us, to provide information or advertisements about our products or services.
    • To communicate with customers and address and resolve inquiries or complaints.
    • To assess potential risks and fraud, for example, using your IP address specifically, and to improve and develop our site generally (e.g., analyzing how customers browse and interact with the site, evaluating the success of our marketing and advertising campaigns).
    • To support operational processes and systems necessary for the continued provision of services with the required quality, and to provide accurate billing so the company can settle payments for products and services.
    • To send the latest product and service offers from Zain Saudi Arabia to customers.
    • To develop the content of the services and products offered to customers.

  • We will always maintain the confidentiality of the personal information you provide to us. Your personal information will not be shared with any third parties unless necessary to provide and deliver the product or service you requested. Your personal information will only be shared when required by Government Authorities in Saudi Arabia, or when it is necessary to share it with a third party to deliver the service and product, such as with shipping and delivery companies or for technical support. We will not transfer your data outside of the Kingdom except where adequate protection is in place and the transfer is lawful.

  • We use third-party services to assist us in analyzing your data to understand the technical performance of our application and to help us provide better quality services to you. For example, to understand the speed of our application when you browse it or to provide you with product offers you might be interested in.

    Below are third-party services we use for sharing your information:

    • New Relic
    • Google Analytics
    • Google Tag Manager
    • Google Firebase

  • Optionally, your information is used to provide you with targeted advertisements that we believe may interest you. For more information on how targeted advertising works, you can visit the online targeted advertising educational page “NAI”.
    You can opt out of targeted advertising by following these links:

    You can also opt out of some of these services by visiting the Digital Advertising Alliance opt-out gateway at http://optout.aboutads.info

  • Please note that we do not alter our data collection and usage practices on our site when we observe a “Do Not Track” signal from your browser.

  • Zain is committed to all relevant regulations and decisions that protect user information and data. Zain retains information for as long as deemed appropriate to achieve the purpose for which it was collected.

  • This Privacy Policy may be updated from time to time to reflect, for example, changes to our practices or for operational, legal, or regulatory reasons. The last update to this notice was on August 13, 2024.

    • Right to be informed: The legal basis for collecting their data and the purpose of collecting it.
    • Right of Access: Customers can visit a branch to view their information in Zain's systems.
    • Right to Rectification: If a customer wishes to correct their data, they can visit a branch for assistance in updating incorrect or outdated information.
    • Right to Withdraw Consent: By contacting customer service to opt-out of promotional messages or through their Zain account.

  • Our website or application may contain links to third-party websites, which are subject to different privacy policies.

  • Zain prioritizes the protection of personal data and is committed to taking reasonable technical and organizational precautions to prevent loss, misuse, or alteration of information. Zain will store collected information on secure servers and will only disclose this information as required by applicable laws and regulations in Saudi Arabia, or when Zain deems such disclosure necessary for providing services, products, technical support, or analytical purposes.

    Zain commits not to sell, share, trade, lease, or disclose any information to any third party outside of Zain KSA or its subsidiaries without the customer’s consent. Third parties are required to maintain the confidentiality of the information and access it only as necessary to provide services and products.

  • For more information about our privacy practices, or if you have any questions or wish to file a complaint about personal data protection, please contact us via email at cc@sa.zain.com. If you are not satisfied with our handling of your complaint, you can submit a complaint to the Saudi Data &AI Authority.

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