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Mobile Telecommunications Saudi Company (“Zain KSA”) Privacy Policy


User Information


The client accepts to authorize Mobile Telecommunications Saudi Company Zain KSA to collect, and use, and store personal information. Zain KSA may collect a variety of information which may include:


Personal Information:

information provided by the client (such as name, e-mail address, address, phone number, date of birth, nationality, gender).


Financial Information:

information provided by client when paying electronically for Zain KSA’s products and services (such as credit card information, banking details) so that Zain KSA can verify, process and bill for our products and services.


Network and Device Information:

information that Zain KSA gets from the use of services by client(such as IP address, hardware model and settings, operating system, browser type, network information, web beacons/pixel tags, cookies, and details of when, where and how you used the website, etc.).


Zain KSA may use the information collected in the following:

To provide and bill for services and products, to verify client identity, and to send offers for Zain KSA’s products and services. For internal purposes, such as auditing, data analysis, and research to improve our products, services, customer communications, content. To comply with regulatory obligations of disclosure and information.


Zain KSA retains the information for as long as it deems appropriate to achieve the purpose of collection.


User Rights

The user is able to reach their personal data and view them either through the website or through the communication channels mentioned on the website or through visiting one of the main branches. The user is also able to update their personal information if it is incorrect, inaccurate or outdated.


Data Privacy

Zain KSA will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. Furthermore, Zain KSA will store all the personal information you provide on its secure servers.


Disclosure of Information


Zain KSA will:

Maintain at all times the privacy and confidentiality of all information collected. Such information may only be disclosed when required by applicable laws or regulations in Saudi Arabia or when Zain KSA considers that such action is necessary or desirable to provide products and services, or technical support.

Not to sell, share, trade, rent or release any information to any third party outside of Zain KSA, its parent or subsidiary companies, without user permission unless it is done on an aggregated basis for analytical purposes.