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Mobile Telecommunications Saudi Company (“Zain KSA”) Privacy Policy

  • User Information

    The client accepts to authorize Mobile Telecommunications Saudi Company Zain KSA to collect, and use, and store personal information. Zain KSA may collect a variety of information which may include:

    Personal Information: information provided by the client (such as name, e-mail address, address, phone number, date of birth, nationality, gender).

    Financial Information: information provided by client when paying electronically for Zain KSA’s products and services (such as credit card information, banking details) so that Zain KSA can verify, process and bill for our products and services.

    Network and Device Information: information that Zain KSA gets from the use of services by client(such as IP address, hardware model and settings, operating system, browser type, network information, web beacons/pixel tags, cookies, and details of when, where and how you used the website, etc.).

     

  • Zain KSA may use the information collected in the following:
    • To support operations and functioning of the systems that are needed for the sustainability of delivering the services with the required quality, as well as providing accurate billing for the settlement of disbarments for products and services.
    • To verify the user’s identification.
    • To send the latest offers of products and services by Zain KSA to clients.
    • To develop the content of products and services offered to clients.
    • To communicate with clients, as well as solve and treat queries and complaints.
    • To meet with the legal and regulatory requirements.

    With the obligation for Zain KSA to maintain regulatory actions and decisions that are in relation to the protection of the client’s information.
    Zain KSA retains the information for as long as it deems appropriate to achieve the purpose of collection.

     

  • User rights:

    The user has the right to access and view their personal information via the website, or through any of the communication channels mentioned on the website, or through visiting one of Zain’s main branches. As well as the user has the right to update their personal information if it was incorrect or inaccurate or outdated.

  • Data Privacy and Disclosure of Information:

    Zain KSA insures that the protection of the shared information is of top priority of the company, Zain KSA will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. Furthermore, Zain KSA will store all the personal information you provide on its secure servers. Such information may only be disclosed when required by applicable laws or regulations in Saudi Arabia or when Zain KSA considers that such action is necessary or desirable to provide products and services, or technical support or for analytical purposes.

    Zain KSA undertakes not to sell, share, trade, rent or release any information to any third party outside of Zain KSA, its parent or subsidiary companies, without user permission, the third party also undertakes to maintain the confidentiality of the information and to only view said information with as much required to provide such products and services.

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