• Prices include VAT.
• When recharging prepaid lines, a 15% VAT charge will be applied.
• This service is available for On Air and Aero Mobile networks.

Airline Coverage

Other Airlines

• Sky Zain will only work during the flight using an air network. Make sure to select the network manually in your handset to start using the bundle.
• Activate the bundle 30 Minutes before boarding the flight.
• Inflight service will not work during takeoff and landing and will only work once announced by the cabin crew.
• This service is currently not available for domestic flights.
• Depending upon the aircraft and carrier, the service will vary from 2G to 3G and the service impact will be limited.
• Normal PAYG rates will be charged in case the bundle is not subscribed or expired.

• When recharging prepaid lines, a 15% VAT charge will be applied.
• For Postpaid lines, a 15% VAT will be charged on both service subscriptions and pay-as-you-go rates.

• Turn on Wi-Fi calling in Settings > Phone > Wi-Fi Calling.
• If Wi-Fi Calling is available, you’ll see Wi-Fi after your carrier name in the status bar. Then your calls will use Wi-Fi Calling.
• Follow these steps if you can’t turn on Wi-Fi Calling or make a Wi-Fi Call. Wait two minutes before you go from one step to the next:
  • Go to Settings > Phone > Wi-Fi Calling and make sure that Wi-Fi Calling is on. 
  • Restart your iPhone.
  • Connect to a different Wi-Fi network. Not all Wi-Fi networks work with Wi-Fi Calling.
  • Turn Wi-Fi Calling off and then on again.
  • Go to Settings > General > Reset and tap Reset Network Settings.

• Travel and stay in touch with your friends and family in Saudi Arabia by placing calls and SMSs through any Wi-Fi network or Hotspot connection you come across during your trip. Wherever you are around the world, you will be charged based on your local tariff plan. 
• Wi-Fi Calling while roaming is available for all Prepaid and Postpaid packages.

• The feature is available to all Zain Prepaid and Postpaid customers inside and outside the kingdom.
• You will be charged as per your package plan.
• No additional fees will be applied.
• Quality of the call depends on the Wi-Fi network connection.

To enjoy Zain WiFi-Calling, kindly update your iOS to iOS 13.4 and beyond.

• What is Wi-Fi Calling?
  Wi-Fi Calling is a service that lets you use your Wi-Fi connection to make calls, and send SMS.

• Can I call and SMS people who aren’t using Wi-Fi Calling?
  Yes, you can use Wi-Fi Calling to make and receive calls and SMSs to any other lines.

• What if I make international calls using Wi-Fi Calling?
  Yes, these calls will be charged based on your package international rates plan.

• Will any charges apply for Wi-Fi Calling?
  No extra charges apply. Only your current package rate plan will be applied for any call & SMS.

• Will I be able to call home with local charges while I am abroad?
  Yes, you will. You can call Saudi Arabia at your package rates wherever you are.

• Are there any additional charges for this service?
  No, there aren’t.

• What happens if I call an international number while I am roaming?
  If you happen to place an international call while you are abroad, you will be charged based on your package international calling rates. For example, if you are a customer on Shabab travelling to Dubai, and called a number in the UAE, you will be charged 1.30 SAR per minute as per your international package rate.

• Do I have to activate roaming service to enjoy Wi-Fi Calling while roaming?
  No, you can use this feature without adding roaming service to your line.

• Can I use my free minutes while roaming?
  Yes, you can. Whatever free minutes your package grants you, you will be able to use them with Wi-Fi calling feature anywhere in the world.

• Can I use Wi-Fi Calling for Data?
  No, Wi-Fi Calling supports only calls and SMS only.

• Is this service activated only in Low/No coverage areas?
  No, it can work at any time and any place. You only need to Enable/Disable the feature from the handset setting.

• What happens when I access through a Personal Hotspot Connection?
  You will still be able to place calls and SMSs with Wi-Fi Calling through a Hotspot connection.