Zain KSA ISO Certified in Quality Management and Customer Satisfaction

Zain KSA has received the ISO 10002:2018 certification in complaint management and customer satisfaction. The certificate was granted by Bureau Veritas, one of the world's leading specialized accreditation bodies.

The accreditation entity awarded Zain KSA the ISO certification following a rigorous auditing process to verify that the Saudi offers customer-focused environment that is open to feedback (including complaints), resolving any complaints received, and enhancing the organization's ability to improve its products and services, including customer service, planning, design, development, maintenance and improvement, leading to the highest standards for customer satisfaction. The certificate demonstrates the depth of Zain KSA's thorough strategic framework.  

Commenting on this significant occasion, Maher AlFawaz, Executive General Manager, Customer Care, said: "Zain KSA has been keen on enhancing customer satisfaction by creating a positive environment, focused on improving the quality of services and products in order to ensure meeting the expectations of our valued customers."

AlFawaz added. "We- at Zain KSA- are cognizant of the fact that customer satisfaction is of prime important to all successful entities.  We are enormously proud of our customer base and handle any complaint we may receive as swiftly and effectively as possible. This has culminated to Zain KSA being awarded the ISO certification from a neutral global entity. "

AlFawaz also pointed out that the company continues to assess complaints and evaluate them in order to elevate the quality of services and products.

Zain KSA is regarded as one of the most important telecom companies in the region. The company has formed a specialized team to manage customer complaints and address them in accordance with the highest standards of accuracy and efficiency.

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