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Quality Reports
Quality Report - Quarter 3 2017
MOBILE VOICE
Service # Indicator CITC Standards Jul Aug Sep Average Q3
E1/2 1 Response Time for (959) Operator Service within 60 Sec 80% 80% 81% 89% 83.33%
E1/2 2 Unsuccessful Call Rate <2% 0.37 0.44 0.37 0.39%
E1/2 3 Call Drop Rate <2% 0.29 0.30 0.31 0.30%
E1/2 4 Voice Quality Standards (Mean Opinion Score) MOS>3.5 3.75 3.75 3.75 3.75
E1/2 5 Geographical radio Service Coverage mapping Updateed at least yearly 96.00% 96.00% 96.00% 96.00%
Quality Report - Quarter 4 2017
MOBILE VOICE
Service # Indicator CITC Standards Oct Nov Dec Average Q4
E1/2 1 Response Time for (959) Operator Service within 60 Sec 80% 82.50% 85.50% 82.50% 83.50%
E1/2 2 Unsuccessful Call Rate <2% 0.38 0.32 0.31 0.34%
E1/2 3 Call Drop Rate <2% 0.31 0.31 0.29 0.30%
E1/2 4 Voice Quality Standards (Mean Opinion Score) MOS>3.5 3.75 3.75 3.75 3.75
E1/2 5 Geographical radio Service Coverage mapping Updateed at least yearly 96.00% 96.00% 96.00% 96.00%
Quality Report - Quarter 1 2016
MOBILE VOICE
Service # Indicator CITC Standards Jan Feb Mar Average Q1
E1/2 1 Response Time for (959) Operator Service within 60 Sec 80% 81% 85% 84% 83%
E1/2 2 Unsuccessful Call Rate <2% 1.49 1.30 0.90 1.23%
E1/2 3 Call Drop Rate <2% 0.42 0.42 0.41 0.42%
E1/2 4 Voice Quality Standards (Mean Opinion Score) MOS>3.5 3.75 3.75 3.75 3.75
E1/2 5 Geographical radio Service Coverage mapping Updateed at least yearly 94% 94% 94% 94%
Quality Report - Quarter 2 2016
MOBILE VOICE
Service # Indicator CITC Standards Apr May Jun Average Q2
E1/2 1 Response Time for (959) Operator Service within 60 Sec 80% 83% 85% 81% 83%
E1/2 2 Unsuccessful Call Rate <2% 0.94 0.98 0.92 0.95%
E1/2 3 Call Drop Rate <2% 0.43 0.46 0.42 0.44%
E1/2 4 Voice Quality Standards (Mean Opinion Score) MOS>3.5 3.75 3.75 3.75 3.75
E1/2 5 Geographical radio Service Coverage mapping Updateed at least yearly 94% 94% 94% 94%
Quality Report - Quarter 3 2016
MOBILE VOICE
Service # Indicator CITC Standards Jul Aug Sep Average Q3
E1/2 1 Response Time for (959) Operator Service within 60 Sec 80% 86% 87% 80% 84.3%
E1/2 2 Unsuccessful Call Rate <2% 1.37 1.08 0.85 1.10%
E1/2 3 Call Drop Rate <2% 0.42 0.41 0.39 0.41%
E1/2 4 Voice Quality Standards (Mean Opinion Score) MOS>3.5 3.75 3.75 3.75 3.75
E1/2 5 Geographical radio Service Coverage mapping Updateed at least yearly 94.00% 94.00% 94.00% 94.00%

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