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What’s the steps to get Zain Fiber service?

Requesting the service:

  • Fill out the Online service request.
  • Or by calling Customer Care +966590000959 or 959 from Zain Line.

Signing the Contract Appointment:

  • Zain team will contact you as soon as possible to schedule an appointment to choose the suitable package for you and sign the contract.

Before Installation:

  • The installation team will contact you to confirm your order and inform you about the estimated time for arriving to your location.
  • Signing the E-Contract before the installation.

After Installation:

  • Signing the User Acceptance form after the Installation

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  • What’s FTTH Fiber optics technology?

    FTTH is Fiber to the home which provides high speed fiber optics cables to each home individually

  • How can I subscribe to Zain Fiber service?

    The Customer must have fiber network connected to his/her resident to make sure
    that the technology is provided in your neighborhood, please visit Zain Fiber online service request
    to ensure if the service covers your house or not

  • What’s the steps to get Zain Fiber service?
    1. Requesting the service:
      • Fill out the Online service request.
      • Or by calling Customer Care +966590000959 or 959 from Zain Line 
    2. Signing the Contract Appointment:
      • Zain team will contact you as soon as possible to schedule an appointment to choose the suitable package for you and sign the contract.
    3. Before Installation:
      • The installation team will contact you to confirm your order and inform you about the estimated time for arriving to your location.
      • Signing the E-Contract before the installation.
    4. After Installation:
      • Signing the User Acceptance form after the Installation
  • Is Zain Fiber service available in all the neighborhoods?

    Zain Fiber is service available in selected areas.
    However, Zain KSA is in process of extending fiber optic service in different areas in the kingdom.

  • Is the FTTH fiber optics technology better than any current technology’s, DSL, 3G&4G?

    Definitely, FTTH fiber optics is better if you need high speed and consistency in the level of service.
    Allowing you & your family to use the internet in the same time at high speed from a single source

  • Is there any FUP applied on the Zain Fiber Service?

    No, it is unlimited internet there is no FUP applied on Zain Fiber Service

  • Is Zain Fiber service could be provided to all the customer who has Dawiyat (ODB)?

     

    No, currently there’s a selected districts are under Zain scope as following per City:

    Riyadh Jeddah Dammam AlQatif Almadinah
    Al Naseem Al.Sharqi Al Zhraa Abdullah Fouad Al Jazirah Al Qaswaa
    Al Naseem Al.Gharbi Al Fayhaa Madinat Al Umaal Al Khamisah Al Matar
    Al Malqa Al Samir Muhammed Bin Saud Al Majidiyah Bani Dhafar
    Dahrat Laban Al Ajwad Aladamah Al Rabiah  
    As Salam Bani Malik      
    Ar Rawabi Al Shera’a      
    Namar        
    Al Marwa        
    Dirab        
    Okad        
    Uhud        
    Al Tarif Al Jadidah        

     

  • How can Zain Fiber customer pay the bill?

    The customer can pay bill using the following methods:

    • Zain KSA Website (Quick Pay)
    • Through SADAD service.
    • Zain shops by providing the Subscription Number
  • How can I boost the Wi-Fi signal in my house?

    By using Zain Wi-Fi booster, for more information please click Here

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