Quality Reports
Quality Report - Quarter 4 2015
MOBILE VOICE
| Service | # | Indicator | CITC Standards | Oct | Nov | Dec | Average Q4 |
| E1/2 | 1 | Response Time for (959) Operator Service within 60 Sec | 80% | 88% | 80% | 80% | 83% |
| E1/2 | 2 | Unsuccessful Call Rate | <2% | 1.33 | 1.18 | 1.20 | 1.24% |
| E1/2 | 3 | Call Drop Rate | <2% | 0.50 | 0.48 | 0.41 | 0.46% |
| E1/2 | 4 | Voice Quality Standards (Mean Opinion Score) | MOS>3.5 | 3.75 | 3.75 | 3.75 | 3.75 |
| E1/2 | 5 | Geographical radio Service Coverage mapping | Updateed at least yearly | 93.88% | 93.88% | 93.88% | 93.88% |