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More Info

 
  • What’s FTTH Fiber optics technology?

    FTTH is Fiber to the home which provides high speed fiber optics cables to each home individually

  • How can I subscribe to Zain Fiber service?

    The Customer must have fiber network connected to his/her resident to make sure that the technology is provided in your neighborhood, please visit Zain Fiber online service request
    to ensure if the service covers your house or not

  • What’s the steps to get Zain Fiber service?
    • Requesting the service:

    Fill out the form by click Get this plan button.
    Or by calling Customer Care +966590000959 or 959 from Zain Line.

    • Signing the Contract Appointment:

    Zain team will contact you as soon as possible to schedule an appointment to choose the suitable package for you and sign the contract.

    • Before Installation:

    The installation team will contact you to confirm your order and inform you about the estimated time for arriving to your location.
    Signing the E-Contract before the installation.

    • After Installation:

    Signing the User Acceptance form after the Installation
     

  • Is Zain Fiber service available in all the neighborhoods?

    Zain Fiber is service available in selected areas.
    However, Zain KSA is in process of extending fiber optic service in different areas in the kingdom.
     

  • Is the FTTH fiber optics technology better than any current technology’s, DSL, 3G&4G?

    Definitely, FTTH fiber optics is better if you need high speed and consistency in the level of service.
    Allowing you & your family to use the internet in the same time at high speed from a single source
     

  • Is there any FUP applied on the Zain Fiber Service?

    No, it is unlimited internet there is no FUP applied on Zain Fiber Service

  • Is Zain Fiber service could be provided to all the customer who has Dawiyat (ODB)?

    No, currently there’s a selected districts are under Zain scope as following per City:

    Riyadh Jeddah Dammam AlQatif Almadinah
    Al Naseem Al.Sharqi Al Zhraa Abdullah Fouad Al Jazirah Al Qaswaa
    Al Naseem Al.Gharbi Al Fayhaa Madinat Al Umaal Al Khamisah Al Matar
    Al Malqa Al Samir Muhammed Bin Saud Al Majidiyah Bani Dhafar
    Dahrat Laban Al Ajwad Aladamah     Al Rabiah  
    As Salam Bani Malik      
    Ar Rawabi Al Shera’a      
    Namar        
    Al Marwa        
    Dirab        
    Okad        
    Uhud        
    Al Tarif Al Jadidah        

     

  • How can Zain Fiber customer pay the bill?

    The customer can pay bill using the following methods:

    • Zain KSA Website (Quick Pay)
    • Through SADAD service.
    • Zain shops by providing the Subscription Number
       
  • How can I boost the Wi-Fi signal in my house?

    By using Zain Wi-Fi booster, for more information please Click Here

  • Renewal Internet Plans X2
    Plan Renewal Data Benefits Total data after renewing Price Validity Activation SMS Code* Auto Renewal Cancellation code*
    20 GB +20 GB 40 GB 99 SAR 1 Month 20GB1 CA20GB1
    50 GB +50 GB 100 GB 199 SAR 2 Months 50GB2 CA50GB2
    100 GB +100 GB 200 GB 299 SAR 3 Months 100GB3 CA100GB3

    *Send code to 959

    All plans are auto renewed upon plan expiry. In case the you wish to cancel the auto renewal, you can send the mentioned cancellation code and still enjoy the benefits until plan expiry.

     

  • Renewal Internet Plans
    Plan Price Validity Activation SMS Code* Auto Renewal Cancellation*
    10 GB 165 SAR  3 Months 10GB3 CA10GB3
    100 GB 160 SAR 1 Month 100GB1 CA100GB1
    300 GB 430 SAR 3 Months  300GB3 CA300GB3
    Unlimited** 325 SAR 1 Month UL CAUL

    *Send code to 959

    **No Fair usage policy

    All plans are auto renewed upon plan expiry. In case the you wish to cancel the auto renewal, you can send the mentioned cancellation code and still enjoy the benefits until plan expiry.

  • To check your balance or subscription expiry date
    • Send SMS with the code BC to 959
    • To manage your subscription please visit: https://www.connect.sa.zain.com from your Zain data line
    • log in into My Account
    • For more information, please call customer service on 959 from your Zain line or 0590000959 or visit the nearest Zain shop

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