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More Info

 
  • Renewal Internet Plans X2
    Plan Renewal Data Benefits Total data after renewing Price Validity Activation SMS Code* Auto Renewal Cancellation code*
    20 GB +20 GB 40 GB 99 SAR 1 Month 20GB1 CA20GB1
    50 GB +50 GB 100 GB 199 SAR 2 Months 50GB2 CA50GB2
    100 GB +100 GB 200 GB 299 SAR 3 Months 100GB3 CA100GB3

    *Send code to 959

    All plans are auto renewed upon plan expiry. In case the you wish to cancel the auto renewal, you can send the mentioned cancellation code and still enjoy the benefits until plan expiry.

     

  • To check your balance or subscription expiry date
    • Send SMS with the code BC to 959
    • To manage your subscription please visit: https://www.connect.sa.zain.com from your Zain data line
    • log in into My Account
    • For more information, please call customer service on 959 from your Zain line or 0590000959 or visit the nearest Zain shop
  • WHAT IS FTTH FIBER OPTICS TECHNOLOGY?

    FTTH is Fiber to The Home which provides high speed fiber optics cables to each home individually.

  • How can I subscribe to Zain Fiber service?

    The Customer must have fiber network connected to his/her resident to make sure that the technology is provided in your neighborhood, please visit Zain Fiber online service request
    to ensure if the service covers your house or not

  • What’s the steps to get Zain Fiber service?
    • Requesting the service:

    Fill out the form by click “Request Now” button .
    Or by calling Customer Care +966590000959 or 959 from Zain Line.

    • Signing the Contract Appointment:

    Zain team will contact you as soon as possible to schedule an appointment to choose the suitable package for you and sign the contract.

    • Before Installation:

    The installation team will contact you to confirm your order and inform you about the estimated time for arriving to your location.
    Signing the E-Contract before the installation.

    • After Installation:

    Signing the User Acceptance form after the Installation
     

  • Is Zain Fiber service available in all the neighborhoods?

    Zain Fiber is service available in selected areas.
    However, Zain KSA is in process of extending fiber optic service in different areas in the kingdom.
     

  • WHAT IS THE DIFFERENCE BETWEEN FTTH FIBER TECHNOLOGY AND ANY OTHER CURRENT TECHNOLOGIES, DSL,3G and 4G?

    FTTH Fiber Optics is better in terms of high speed and consistency in the level of service. Allowing you & your family to use the internet at the same time at high speed from a single source.

  • IS THERE A FAIR USAGE POLICY (FUP) APPLIED ON THE ZAIN FIBER SERVICE?

    No, it is unlimited internet there is no FUP applied on Zain Fiber Service

  • How can I boost the Wi-Fi signal in my house?

    By using Zain Wi-Fi booster, for more information please Click Here

  • Is Zain Fiber service could be provided to all the customer who has ODB?

    Yes, currently Zain Fiber service is available in the central, eastern and western regions, and we are in the process to expand in the other regions.

  • How can Zain Fiber customer pay the bill?

    The customer can pay bill using the following methods:

    • Zain KSA Website (Quick Pay)
    • Through SADAD service.
    • Zain shops by providing the Subscription Number
       
  • How long is the contract period?

    The contract period for every package is 12 months.

  • To check your balance or subscription expiry date
    • Send SMS with the code BC to 959
    • To manage your subscription please visit: https://www.connect.sa.zain.com from your Zain data line.
    • log in into My Account
    • For more information, please call customer service on 959 from your Zain line or 0590000959 or visit the nearest Zain shop
  • iPads devices are available in below branches

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