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More Info
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Additional details:
- In the event that the customer does not abide by the commitment contract, he shall pay the fine resulting from the termination of the commitment contract, which is as follows:
Penalty =Device price / Number of commitment months X Number of remaining months of commitment
Example: 2300 SAR/ (24 months X 12 months) = 1150 SAR
- Cases of breaking contract termination:
- Permanently disconnecting the line due to non-payment of the bill.
- Transfer of ownership of the number.
- Transferring to a package whose monthly fees are less than the package fees that the customer received when signing the contract.
- Transfer the number from postpaid to prepaid.
- Separation of the line at the request of the customer.
- Request to stop the line temporarily.
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FAQ
- What is the fixed wireless access service (FWA)?
It is an unlimited internet service with the fifth-generation technology provided at the location chosen by the customer.
- How can I get the package?
You can get the package from Zain online shop or by visiting one of Zain Shops.- What do Zain fixed wireless access internet packages (FWA) offer?
• Unlimited 5G internet
• Free 5G Router
• Free lifetime OSN subscription
• Free lifetime GeForce Now subscription
• Competitive prices
• Speeds up to 200 Mbps- Is there a warranty for the router?
Yes, there is 2 years warranty in case there is a technical failure that is not caused by misuse.
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Renewal Internet Plans X2
Plan Renewal Data Benefits Total data after renewing Price Validity Activation SMS Code* Auto Renewal Cancellation code* 20 GB +20 GB 40 GB 99 SAR 1 Month 20GB1 CA20GB1 50 GB +50 GB 100 GB 199 SAR 2 Months 50GB2 CA50GB2 100 GB +100 GB 200 GB 299 SAR 3 Months 100GB3 CA100GB3 *Send code to 959
All plans are auto renewed upon plan expiry. In case the you wish to cancel the auto renewal, you can send the mentioned cancellation code and still enjoy the benefits until plan expiry.
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To check your balance or subscription expiry date
- Send SMS with the code BC to 959
- To manage your subscription please visit: https://www.connect.sa.zain.com from your Zain data line
- log in into My Account
- For more information, please call customer service on 959 from your Zain line or 0590000959 or visit the nearest Zain shop
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WHAT IS FTTH FIBER OPTICS TECHNOLOGY?
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How can I subscribe to Zain Fiber service?
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What’s the steps to get Zain Fiber service?
- Requesting the service:
Fill out the form by click “Request Now” button .
Or by calling Customer Care +966590000959 or 959 from Zain Line.- Signing the Contract Appointment:
Zain team will contact you as soon as possible to schedule an appointment to choose the suitable package for you and sign the contract.
- Before Installation:
The installation team will contact you to confirm your order and inform you about the estimated time for arriving to your location.
Signing the E-Contract before the installation.- After Installation:
Signing the User Acceptance form after the Installation
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Is Zain Fiber service available in all the neighborhoods?
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WHAT IS THE DIFFERENCE BETWEEN FTTH FIBER TECHNOLOGY AND ANY OTHER CURRENT TECHNOLOGIES, DSL,3G and 4G?
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IS THERE A FAIR USAGE POLICY (FUP) APPLIED ON THE ZAIN FIBER SERVICE?
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How can I boost the Wi-Fi signal in my house?
By using Zain Wi-Fi booster, for more information please Click Here
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Is Zain Fiber service could be provided to all the customer who has ODB?
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How can Zain Fiber customer pay the bill?
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How long is the contract period?
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To check your balance or subscription expiry date
- Send SMS with the code BC to 959
- To manage your subscription please visit: https://www.connect.sa.zain.com from your Zain data line.
- log in into My Account
- For more information, please call customer service on 959 from your Zain line or 0590000959 or visit the nearest Zain shop