The initiative reflects Zain KSA’s vision of progressing from developing AI frameworks and strategies to operationalization and broader deployment. By establishing a flexible, secure, and scalable technology foundation, the company aims to support the development of advanced digital solutions, improve performance, and accelerate service delivery.
Zain KSA is collaborating with global open-source solutions provider Red Hat to strengthen the digital backbone required to expand AI applications across its business. This aims to build a more coherent, agile technology environment that enables faster development and rollout of applications and services.
The enhanced infrastructure will further expand the company’s ability to scale AI efficiently and securely, improving operational performance and reinforcing governance and reliability, while enhancing its readiness for the digital economy.
The initiative also reflects Zain KSA’s commitment to building a comprehensive AI ecosystem that supports operational and commercial functions across the organization while enabling teams to make more effective use of data and advanced technologies. This, in turn, will support better customer experiences, faster innovation cycles, and greater operational efficiency.
Eng. Maha AlQernas, Executive Vice President of Information Technology and Head of the AI CoE at Zain KSA, stated: “The launch of our AI Center of Excellence marked a milestone in our journey to adopt enterprise-wide AI through a systematic approach. Today, we are entering a new phase focused on strengthening the foundation required to expand these applications and translate them into tangible operational value that supports our business and accelerates innovation. This collaboration is a strategic step toward building a more agile and future-ready
