Zain KSA, the leading provider of digital services, and the National Water Company (NWC) are enhancing NWC’s operational communications by deploying an advanced cloud-based solution designed to improve call management, communications privacy, and reliability. The solution supports faster response times and improves service quality for beneficiaries.
Built on a cloud-native platform hosted on Zain KSA’s local cloud infrastructure, the solution provides secure, scalable voice communications capabilities, including call masking and encrypted call recording. It also features real-time analytics dashboards that provide greater visibility into performance and support informed decision-making.
The solution further integrates smart call routing and AI-automated responses to streamline call flows and improve communications handling, while boosting security and operational agility.
Combining NWC’s operational expertise with Zain KSA’s digital and technology capabilities, the solution demonstrates how cloud and AI can address operational needs and enhance the beneficiary experience.
Zain KSA’s Chief Business and Wholesale Officer, Fahad bin Sahmi AlSahmah, stated: “This successful collaboration demonstrates the practical application of digital technologies in advancing operations and services across vital sectors. Through our cloud computing capabilities, secure communications and AI, we continue to work with our partners to build flexible, reliable solutions that support their operational needs and evolving future requirements.”
Vice President IT and Digital at NWC, Eng. Majid Abdulmohsen Al-Juraib, said: “The service has enabled faster, more efficient communication between beneficiaries and our water tanker service through an integrated system built to the highest standards of security and reliability. This supports NWC’s strategic objectives while enhancing service quality and the beneficiary experience.” The collaboration represents a model for technology partnerships that harness advanced digital solutions to improve operational efficiency and service quality, supporting Saudi Arabia’s digital transformation journey and the objectives of Saudi Vision 2030.
