{"id":7353,"date":"2015-11-26T15:43:48","date_gmt":"2015-11-26T13:43:48","guid":{"rendered":"https:\/\/sa.zain.com\/about\/zain-ksa-adopts-new-customer-care-developing-initiatives\/"},"modified":"2026-02-19T11:02:55","modified_gmt":"2026-02-19T09:02:55","slug":"zain-ksa-adopts-new-customer-care-developing-initiatives","status":"publish","type":"post","link":"https:\/\/sa.zain.com\/about\/zain-ksa-adopts-new-customer-care-developing-initiatives\/","title":{"rendered":"Zain KSA Adopts New Customer Care Developing Initiatives"},"content":{"rendered":"<p>Zain KSA launched several initiatives to improve its customer care services provided on all touch points including the call centers and shops.<br \/>\nMr. Abdulmajid Mohammed Al-Rashoudi, Chief Customer Care Officer at Zain KSA, said, &ldquo;As part of its &lsquo;Caring&rsquo; strategy, Zain KSA adopted a number of initiatives to increase the quality of customer experience, driven by our ambitious transformation plan specially with the significant increase in our customer base&rdquo;<br \/>\n&ldquo;One of the latest project was (One Experience), which we aims to unify the experience among customer touch points and integrate the efforts of all related departments. Another initiative was (Zain Customer Day), inducting executive management to the full support live experience via engaging with customers alongside front-liners&rdquo;<br \/>\nIt&rsquo;s worth mentioning that Zain KSA, won the award for Best Customer Service Provider at the 2014 Telecom Review Summit Awards, held at the Intercontinental in Dubai, UAE<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Zain KSA Adopts New Customer Care Developing Initiatives<\/p>\n","protected":false},"author":6,"featured_media":15296,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[42],"tags":[],"class_list":["post-7353","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Zain KSA Adopts New Customer Care Developing Initiatives - About Zain<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Zain KSA Adopts New Customer Care Developing Initiatives - About Zain\" \/>\n<meta property=\"og:description\" content=\"Zain KSA Adopts New Customer Care Developing Initiatives\" \/>\n<meta property=\"og:url\" content=\"https:\/\/sa.zain.com\/about\/zain-ksa-adopts-new-customer-care-developing-initiatives\/\" \/>\n<meta property=\"og:site_name\" content=\"About Zain\" \/>\n<meta property=\"article:published_time\" content=\"2015-11-26T13:43:48+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-19T09:02:55+00:00\" \/>\n<meta name=\"author\" content=\"Amira Ali\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Amira Ali\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/sa.zain.com\\\/about\\\/zain-ksa-adopts-new-customer-care-developing-initiatives\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/sa.zain.com\\\/about\\\/zain-ksa-adopts-new-customer-care-developing-initiatives\\\/\"},\"author\":{\"name\":\"Amira Ali\",\"@id\":\"https:\\\/\\\/digital-website-staging.sa.zain.com\\\/#\\\/schema\\\/person\\\/7b877ef104550c5d638e6e0231fdfd08\"},\"headline\":\"Zain KSA Adopts New Customer Care Developing Initiatives\",\"datePublished\":\"2015-11-26T13:43:48+00:00\",\"dateModified\":\"2026-02-19T09:02:55+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/sa.zain.com\\\/about\\\/zain-ksa-adopts-new-customer-care-developing-initiatives\\\/\"},\"wordCount\":161,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/digital-website-staging.sa.zain.com\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/sa.zain.com\\\/about\\\/zain-ksa-adopts-new-customer-care-developing-initiatives\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/sa.zain.com\\\/about\\\/wp-content\\\/uploads\\\/2026\\\/06\\\/Zain-HQ-Image.png\",\"articleSection\":[\"News\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/sa.zain.com\\\/about\\\/zain-ksa-adopts-new-customer-care-developing-initiatives\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/sa.zain.com\\\/about\\\/zain-ksa-adopts-new-customer-care-developing-initiatives\\\/\",\"url\":\"https:\\\/\\\/sa.zain.com\\\/about\\\/zain-ksa-adopts-new-customer-care-developing-initiatives\\\/\",\"name\":\"Zain KSA Adopts New Customer Care Developing Initiatives - About Zain\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/digital-website-staging.sa.zain.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/sa.zain.com\\\/about\\\/zain-ksa-adopts-new-customer-care-developing-initiatives\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/sa.zain.com\\\/about\\\/zain-ksa-adopts-new-customer-care-developing-initiatives\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/sa.zain.com\\\/about\\\/wp-content\\\/uploads\\\/2026\\\/06\\\/Zain-HQ-Image.png\",\"datePublished\":\"2015-11-26T13:43:48+00:00\",\"dateModified\":\"2026-02-19T09:02:55+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/sa.zain.com\\\/about\\\/zain-ksa-adopts-new-customer-care-developing-initiatives\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/sa.zain.com\\\/about\\\/zain-ksa-adopts-new-customer-care-developing-initiatives\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/sa.zain.com\\\/about\\\/zain-ksa-adopts-new-customer-care-developing-initiatives\\\/#primaryimage\",\"url\":\"https:\\\/\\\/sa.zain.com\\\/about\\\/wp-content\\\/uploads\\\/2026\\\/06\\\/Zain-HQ-Image.png\",\"contentUrl\":\"https:\\\/\\\/sa.zain.com\\\/about\\\/wp-content\\\/uploads\\\/2026\\\/06\\\/Zain-HQ-Image.png\",\"width\":500,\"height\":500},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/sa.zain.com\\\/about\\\/zain-ksa-adopts-new-customer-care-developing-initiatives\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/sa.zain.com\\\/about\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Zain KSA Adopts New Customer Care Developing Initiatives\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/digital-website-staging.sa.zain.com\\\/#website\",\"url\":\"https:\\\/\\\/digital-website-staging.sa.zain.com\\\/\",\"name\":\"About Zain\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/digital-website-staging.sa.zain.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/digital-website-staging.sa.zain.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/digital-website-staging.sa.zain.com\\\/#organization\",\"name\":\"About Zain\",\"url\":\"https:\\\/\\\/digital-website-staging.sa.zain.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/digital-website-staging.sa.zain.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/sa.zain.com\\\/about\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/Zain-logo.svg\",\"contentUrl\":\"https:\\\/\\\/sa.zain.com\\\/about\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/Zain-logo.svg\",\"width\":92,\"height\":33,\"caption\":\"About Zain\"},\"image\":{\"@id\":\"https:\\\/\\\/digital-website-staging.sa.zain.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/digital-website-staging.sa.zain.com\\\/#\\\/schema\\\/person\\\/7b877ef104550c5d638e6e0231fdfd08\",\"name\":\"Amira Ali\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/deac3ba79f2fc7e3b32bb19f1e26ea48949fe59ebdd491ebc98c2fcba72c58aa?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/deac3ba79f2fc7e3b32bb19f1e26ea48949fe59ebdd491ebc98c2fcba72c58aa?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/deac3ba79f2fc7e3b32bb19f1e26ea48949fe59ebdd491ebc98c2fcba72c58aa?s=96&d=mm&r=g\",\"caption\":\"Amira Ali\"},\"url\":\"https:\\\/\\\/sa.zain.com\\\/about\\\/author\\\/amira-ali\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Zain KSA Adopts New Customer Care Developing Initiatives - About Zain","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"Zain KSA Adopts New Customer Care Developing Initiatives - About Zain","og_description":"Zain KSA Adopts New Customer Care Developing Initiatives","og_url":"https:\/\/sa.zain.com\/about\/zain-ksa-adopts-new-customer-care-developing-initiatives\/","og_site_name":"About Zain","article_published_time":"2015-11-26T13:43:48+00:00","article_modified_time":"2026-02-19T09:02:55+00:00","author":"Amira Ali","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Amira Ali","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/sa.zain.com\/about\/zain-ksa-adopts-new-customer-care-developing-initiatives\/#article","isPartOf":{"@id":"https:\/\/sa.zain.com\/about\/zain-ksa-adopts-new-customer-care-developing-initiatives\/"},"author":{"name":"Amira Ali","@id":"https:\/\/digital-website-staging.sa.zain.com\/#\/schema\/person\/7b877ef104550c5d638e6e0231fdfd08"},"headline":"Zain KSA Adopts New Customer Care Developing Initiatives","datePublished":"2015-11-26T13:43:48+00:00","dateModified":"2026-02-19T09:02:55+00:00","mainEntityOfPage":{"@id":"https:\/\/sa.zain.com\/about\/zain-ksa-adopts-new-customer-care-developing-initiatives\/"},"wordCount":161,"commentCount":0,"publisher":{"@id":"https:\/\/digital-website-staging.sa.zain.com\/#organization"},"image":{"@id":"https:\/\/sa.zain.com\/about\/zain-ksa-adopts-new-customer-care-developing-initiatives\/#primaryimage"},"thumbnailUrl":"https:\/\/sa.zain.com\/about\/wp-content\/uploads\/2026\/06\/Zain-HQ-Image.png","articleSection":["News"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/sa.zain.com\/about\/zain-ksa-adopts-new-customer-care-developing-initiatives\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/sa.zain.com\/about\/zain-ksa-adopts-new-customer-care-developing-initiatives\/","url":"https:\/\/sa.zain.com\/about\/zain-ksa-adopts-new-customer-care-developing-initiatives\/","name":"Zain KSA Adopts New Customer Care Developing Initiatives - About Zain","isPartOf":{"@id":"https:\/\/digital-website-staging.sa.zain.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/sa.zain.com\/about\/zain-ksa-adopts-new-customer-care-developing-initiatives\/#primaryimage"},"image":{"@id":"https:\/\/sa.zain.com\/about\/zain-ksa-adopts-new-customer-care-developing-initiatives\/#primaryimage"},"thumbnailUrl":"https:\/\/sa.zain.com\/about\/wp-content\/uploads\/2026\/06\/Zain-HQ-Image.png","datePublished":"2015-11-26T13:43:48+00:00","dateModified":"2026-02-19T09:02:55+00:00","breadcrumb":{"@id":"https:\/\/sa.zain.com\/about\/zain-ksa-adopts-new-customer-care-developing-initiatives\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/sa.zain.com\/about\/zain-ksa-adopts-new-customer-care-developing-initiatives\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/sa.zain.com\/about\/zain-ksa-adopts-new-customer-care-developing-initiatives\/#primaryimage","url":"https:\/\/sa.zain.com\/about\/wp-content\/uploads\/2026\/06\/Zain-HQ-Image.png","contentUrl":"https:\/\/sa.zain.com\/about\/wp-content\/uploads\/2026\/06\/Zain-HQ-Image.png","width":500,"height":500},{"@type":"BreadcrumbList","@id":"https:\/\/sa.zain.com\/about\/zain-ksa-adopts-new-customer-care-developing-initiatives\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/sa.zain.com\/about\/"},{"@type":"ListItem","position":2,"name":"Zain KSA Adopts New Customer Care Developing Initiatives"}]},{"@type":"WebSite","@id":"https:\/\/digital-website-staging.sa.zain.com\/#website","url":"https:\/\/digital-website-staging.sa.zain.com\/","name":"About Zain","description":"","publisher":{"@id":"https:\/\/digital-website-staging.sa.zain.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/digital-website-staging.sa.zain.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/digital-website-staging.sa.zain.com\/#organization","name":"About Zain","url":"https:\/\/digital-website-staging.sa.zain.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/digital-website-staging.sa.zain.com\/#\/schema\/logo\/image\/","url":"https:\/\/sa.zain.com\/about\/wp-content\/uploads\/2026\/05\/Zain-logo.svg","contentUrl":"https:\/\/sa.zain.com\/about\/wp-content\/uploads\/2026\/05\/Zain-logo.svg","width":92,"height":33,"caption":"About Zain"},"image":{"@id":"https:\/\/digital-website-staging.sa.zain.com\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/digital-website-staging.sa.zain.com\/#\/schema\/person\/7b877ef104550c5d638e6e0231fdfd08","name":"Amira Ali","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/deac3ba79f2fc7e3b32bb19f1e26ea48949fe59ebdd491ebc98c2fcba72c58aa?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/deac3ba79f2fc7e3b32bb19f1e26ea48949fe59ebdd491ebc98c2fcba72c58aa?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/deac3ba79f2fc7e3b32bb19f1e26ea48949fe59ebdd491ebc98c2fcba72c58aa?s=96&d=mm&r=g","caption":"Amira Ali"},"url":"https:\/\/sa.zain.com\/about\/author\/amira-ali\/"}]}},"_links":{"self":[{"href":"https:\/\/sa.zain.com\/about\/wp-json\/wp\/v2\/posts\/7353","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sa.zain.com\/about\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sa.zain.com\/about\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sa.zain.com\/about\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/sa.zain.com\/about\/wp-json\/wp\/v2\/comments?post=7353"}],"version-history":[{"count":1,"href":"https:\/\/sa.zain.com\/about\/wp-json\/wp\/v2\/posts\/7353\/revisions"}],"predecessor-version":[{"id":8802,"href":"https:\/\/sa.zain.com\/about\/wp-json\/wp\/v2\/posts\/7353\/revisions\/8802"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sa.zain.com\/about\/wp-json\/wp\/v2\/media\/15296"}],"wp:attachment":[{"href":"https:\/\/sa.zain.com\/about\/wp-json\/wp\/v2\/media?parent=7353"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sa.zain.com\/about\/wp-json\/wp\/v2\/categories?post=7353"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sa.zain.com\/about\/wp-json\/wp\/v2\/tags?post=7353"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}