In line with its growth strategy which seeks to elevate its customer experience through deploying premium digital services, Zain KSA has partnered up with Netcracker to enhance its commercial business support system (BSS) and facilitate its operations with advanced digital and cloud-based solutions. Zain KSA will create the foundation for automated network slicing within its core 5G environment which will eventually support its entire network at a later stage. Netcracker\u2019s Operations Support System (OSS) will also enhance Zain KSA\u2019s capabilities in managing its virtual network more efficiently and delivering seamless multivendor services.<\/p>\n
Furthermore, Zain KSA will benefit in various areas supported by the Netcracker Digital BSS, such as Customer Management, Revenue Management, Product Management and Channel Management. By integrating the system into Zain KSA\u2019s advanced cloud infrastructure, the solution will provide Zain KSA with a single platform to achieve digital transformation across all payment channels and optimize its support for B2C and B2B customers.<\/p>\n
Commenting on the project, Zain KSA\u2019s CEO Eng. Sultan Bin Abdulaziz Al-Deghaither stated, \u201cWe are fully committed to ensuring the best digital experience for our customers that matches our multi-award-winning 5G network. Therefore, we are looking forward to upgrading our current BSS infrastructure to boost our growth prospects and accelerate our evolution for the years to come. Netcracker’s full suite of pre-integrated solutions, precise delivery and extensive expertise will enable us to sustain rapid growth, achieve greater customer experience and deliver new innovative products in the 5G era.\u201d Furthermore, Zain KSA\u2019s Vice President Business & Fulfilment Eng. Maha AlQernas highlighted the importance of this partnership in building and deploying the latest ICT systems to deliver a distinctive and easy to use digital experience across digital channels, thereby reducing costs and effort as well as increasing operational efficiency.<\/p>\n
For his part, Netcracker\u2019s General Manager, Benedetto Spaziani indicated, \u201cZain KSA exemplifies innovation, disruption, and growth through its pioneering role in the deployment of 5G, enhancing and expanding its network. We are very excited to embark on this new chapter as we support Zain KSA\u2019s journey to redefine its customer experience, create new products and fully leverage 5G.\u201d<\/p>\n
<\/p>\n","protected":false},"excerpt":{"rendered":"
Zain KSA Adopts Netcracker\u2019s Digital Solutions, Drives Business Growth and Customer Engagement<\/p>\n
Enhancing its Customers\u2019 Digital Experience<\/p>\n","protected":false},"author":6,"featured_media":7155,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[42],"tags":[],"class_list":["post-7154","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"acf":[],"yoast_head":"\n